Refund Policy
Understanding your rights and our commitment to fair refund practices for lealalonilua's business strategy education programs
Effective Date: January 15, 2025
Refund Eligibility Overview
At lealalonilua, we stand behind the quality of our business strategy education programs while maintaining fair policies for all participants. Refund eligibility depends on several factors including program type, completion status, and timing of your request.
General Eligibility Requirements
- Refund requests must be submitted within 14 days of program commencement
- Students must have completed less than 25% of the assigned coursework
- Original payment method verification required for processing
- All program materials must be returned in original condition
- Refund requests require written documentation of circumstances
Refund Request Process
Submit Written Request
Email your refund request to contact@lealalonilua.world with your enrollment details, payment reference, and reason for withdrawal. Include any supporting documentation.
Review Period
Our team reviews your request within 5-7 business days. We may contact you for additional information or clarification during this period.
Decision Notification
You'll receive written notification of our decision via email. Approved refunds include processing timeline and next steps.
Processing & Payment
Approved refunds are processed within 10-15 business days back to your original payment method. Bank processing may add 3-5 additional days.
Processing Timeline Notice
Refunds typically take 10-15 business days to process once approved. International payments may require additional processing time depending on your bank's policies.
Refund Scenarios
Full Program Refunds
Available within 14 days of program start with less than 25% completion. Requires return of all materials and resources provided.
Partial Refunds
May apply for medical emergencies or exceptional circumstances beyond the standard eligibility window. Subject to individual review.
Transfer Options
Credit toward future programs available in certain situations. Transfers must be used within 12 months of original enrollment date.
Non-Refundable Items
Registration fees, individual consultation sessions, and completed workshop components are not eligible for refunds.
Payment Method Considerations
Credit Card Refunds
Refunds to credit cards typically appear within 5-10 business days after processing. The refund will show on your statement from lealalonilua Australia Pty Ltd.
Bank Transfer Refunds
Direct bank transfers require additional verification and may take 7-12 business days to complete. International transfers may incur additional fees deducted from the refund amount.
PayPal and Digital Payments
Digital payment refunds are generally processed within 3-7 business days. You'll receive confirmation from both lealalonilua and your payment provider.
Special Circumstances
We understand that unexpected situations can arise. lealalonilua considers requests for refunds outside standard policy guidelines in cases of:
- Documented medical emergencies affecting program participation
- Military deployment or overseas work assignments
- Family emergencies requiring extended absence
- Technical issues preventing program access for extended periods
- Program cancellation or significant schedule changes by lealalonilua
Each special circumstance request is reviewed individually by our education team. Supporting documentation may be required to verify eligibility under these provisions.